Returns & Exchanges
At SpinecureMattress, we want you to experience the perfect night's sleep with our 100-night trial. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process to ensure your comfort comes first.
Initiate Your Request
Contact our sleep experts via email or our support portal within the trial period to begin your return or exchange process.
Verification & Approval
Our team will review your order details and mattress condition to provide an RMA number and schedule a pickup date.
Complimentary Pickup
We will arrange for a professional courier service to collect the mattress directly from your home at no additional cost to you.
Refund Processing
Once the item is received and inspected at our facility, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing